Optimize the Customer Experience

Description

Optimize the Customer Experience - The Rest of the Story

Face it, during peak seasons it can be a hassle for your customers to find a place to park, wait in the entry line, wait again for events or food and then trudge back to the car after a long day. Tired, fussy kids and short tempers can dampen even the fondest memories made at your location.

In this session we will explore proven methods to optimize the customer experience - before and after the "main event", including ways to enhance the following:

• Signage
• Parking
• Lines for Entry/Food & Beverage/Retail
• Culture of Caring