Description
In this webinar, we will highlight the tools we have to limit complaints and explore ways to respond to upset customers.
Some of the topics we will cover:
- How to stop complaints before they start
- Implementing a course of action for managers/staff to handle upset customers
- Online Reviews
- The impact of reviews on your potential customers/guests
- Pros/Cons of turning off reviews
- How to effectively respond (and when to let it go)
- De-escalation techniques
- How to turn an upset customer into a returning customer
