Description
One of the most difficult and unpleasant parts of owning a business is dealing with guest complaints. It can wear us down and take the joy right out of customer interactions - and it usually happens in our busiest season when we are most exhausted.
This dynamic and interactive workshop will offer tangible steps on how to reply to guests when they are at their most heated - whether in person or online. With humor and high-energy, Angela will show you how to take your emotion out of handling customer complaints, turn the negatives into positives, and create fans for life!
Rather than being an energy drainer, responding to even the most difficult guest properly can create amazing PR and can become an energy source for your entire team!
