Description
Agritourism operators are saying that last season was the busiest they have been in years. Yet visitors are saying, “It’s the worst quality of service and the most frustrating experience ever.”
As new family trends emerge, a greater personal experience is expected with more generational, social relevance.
Now is the time to redefine who you are, how you operate and what your new audience expects.
This seminar will provide the definition and formula for achieving memorable guest experience. Understanding and delivering a consistent and quality guest experience can be the simplest, yet most complex competitive differentiator for your farm concept.
It goes beyond the crops and products you sell or different attractions you offer.
It’s about the relationships and personalized guest engagement choices your customers experience during each and every visit.
Whether it’s due to your agritainment activities, farm education or retail management, the quality of the experience you create is the lasting impression and the reason they return, year after year.
In this session, you will learn:
- New family trends
- How to create a valuable high-quality guest experience
- Guest experience tactics and habit building
- Best practice ideas for your farm to implement
